11-30-2008 08:28 PM
Hello. I was charging on my wall outlet and when I returned the BB was flashing white screen and red LED back and forth. I thought maybe it was the battery and changed that to a spare, but same thing happened. Then I removed the battery and SIM card and memory card for a few minutes and the same started again. The BB will not start up, it just keeps going from white screen to red LED
12-01-2008 07:04 AM
I have 2 batteries and it does the same with each.
When I have it plugged into the computer, it is like it is trying to boot up, as the computer says "new device" for "blackberry" over and over like it is eing plugged in and out, in and out over and over.
12-01-2008 07:22 AM - edited 12-01-2008 07:22 AM
Device in that condition is available for Blackberry Desktop Software for a very short period of time - when it starts.
Use JL_Cmder utility to wipe your device memory when the device is available for this short period of time.
It is not easy to catch the moment - but let's try.
After wipe - download the RIM OS here
and install it on your PC. After that - connect device to PC, run Blackberry Desktop Software to install OS to device.
If that does not help - bring your device to repair shop to wipe the device memory.
Unfortunately RIM does not provide a hardware button to reset the device to factory settings.
Try this utility.