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Regular Contributor
Posts: 54
Registered: ‎12-10-2008
My Device: Not Specified
Accepted Solution

help! Error backing up databases

I am unable to back up my BB, I get the error code "unable to back up databases".  I have identified the problem database as the "browser cache" by backing up databases individually in advanced options.

 

I have deleted my browser cache and done memory cleaning but every time I try to back up my device it gets so far and stops with the error message " unable to back up databases".

 

Help please.

Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: help! Error backing up databases

Backup all your important data via "Advanced" feature.

 

After that wipe the device memory.

 

Go to the Options - Security Options - General Settings

 

open menu and select "Wipe handheld"

Regular Contributor
Posts: 54
Registered: ‎12-10-2008
My Device: Not Specified

Re: help! Error backing up databases

[ Edited ]

Got a better solution I just found myself!!

 

If you CAN identify the problem database then follow the instructions in step one of this link.  When you get to part 4 of this you should select the problem database and click clear.

 

http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB10167&slic...

 

Hey presto!

 

This way you do not have to wipe your whole device!

Message Edited by deviant1966 on 01-18-2009 10:13 AM
Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: help! Error backing up databases

That's good to know Smiley Happy