02-19-2014 06:31 AM
02-19-2014 11:09 AM
Welcome to the Community
This knowledge base will guide you to fix your issue. Article ID: KB35103 How to reset the BlackBerry ID account on BBM for Android and iPhone if the Password Recovery Answer is unknown
By the way, if you're asking about BBM for Android, you can write a post in BBM for Android to obtain faster solution.
Cheers and good luck.
02-20-2014 03:46 AM
02-22-2014 01:01 PM
You're welcome. As mentioned before, write your question at BBM for Android section board to get quicker assistance from others. You need to read the articles posted at the top of this Social Lounge Board, Please do NOT ask question in this section.