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New Contributor
Posts: 4
Registered: ‎04-09-2014
My Device: blackberry torch 9800
My Carrier: CIC
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help blackberry ID

HI,

 

please be kind with my english ! (I'm French !) (if you want, reply in french !)

 

I give my blackberry torch to my husband, I create a blackberry ID for him on the PC.

When I try to change on the phone, I have a message as the pseudo or the mail adress il already use !!!

 

 

What do i DO ????

 

Thanks for your help

Kath

Forums Veteran I
Posts: 1,962
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.3.2.2876), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: help blackberry ID

Hi Kath

Regarding BBID, you can only sign in with one BlackBerry ID on your BlackBerry device. If you want to sign in with a different BlackBerry ID, you must delete all of the data from your device. To do that, you must wipe your phone. Do not forget to backup your data through BlackBerry Desktop Software before you wipe because all of your data will be deleted. You can restore the data after wipe process has completed.

Cheers and good luck.

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Contributor
Posts: 24
Registered: ‎09-29-2013
My Device: Z10
My Carrier: Telecom Personal

Re: help blackberry ID

you must reset your device every time you want to change the BB ID

New Contributor
Posts: 4
Registered: ‎04-09-2014
My Device: blackberry torch 9800
My Carrier: CIC

Re: help blackberry ID

thank you. for this response

 

How reset the blackberry ?

Kath

Forums Veteran I
Posts: 1,962
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.3.2.2876), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: help blackberry ID

Reset is battery pull. It won't allow you to change BBID in your phone. You must wipe it, after you backup data in your phone.

Ramirez, it's not correct advice.

Regards.

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New Contributor
Posts: 4
Registered: ‎04-09-2014
My Device: blackberry torch 9800
My Carrier: CIC

Re: help blackberry ID

thanks again

 

but how can I wip it ?  is it in the option  menu ?

Forums Veteran I
Posts: 1,962
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.3.2.2876), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: help blackberry ID

Hi Kath

 

Yes, from Options>Security>Security Wipe.


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New Contributor
Posts: 4
Registered: ‎04-09-2014
My Device: blackberry torch 9800
My Carrier: CIC

Re: help blackberry ID

it worked. THANKS A LOT !

Forums Veteran I
Posts: 1,962
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.3.2.2876), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: help blackberry ID

Excellent. You're welcome Kath.

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