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New Contributor
Posts: 2
Registered: ‎07-13-2012
My Device: curve 9300
My Carrier: sun cellular

help blackberry curve 9300 automatically deletes my sms

my blackberry curve 9300 automatically deletes my sms.

 

the message settings are set to forever, but the messages wont last :c  

 

please help. 

 

hope to hear from someone, thanks.

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: help blackberry curve 9300 automatically deletes my sms

Hi and Welcome to the Community!

Here is a KB that discusses that situation:

  • KB14213 Call logs, SMS text messages, and email messages are deleted from the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎07-13-2012
My Device: curve 9300
My Carrier: sun cellular

Re: help blackberry curve 9300 automatically deletes my sms

hi sdgardne

 

thanks for the reply.

 

but only the sms are deleted. the emails are still there. 

 

i'm trying to update my OS, i hope its the solution.

Highlighted
New Member
Posts: 1
Registered: ‎04-01-2013
My Device: Curve 9300 3G
My Carrier: Blackberry Auth. Dealer, Pandri, Raipur

Re: help blackberry curve 9300 automatically deletes my sms

[ Edited ]

Go to Messages icon(not text messages icon,go to the link for better understanding)

img: http://img705.imageshack.us/img705/6650/bb10b.jpg

 

Messages>Options>Message Display and Actions

At Last you will find * Days to Keep Messages

Set your limit as you want and select it and Press back button and click Save...... 

 

Like my post if it helped you Smiley Happy