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Visitor
Posts: 1
Registered: ‎02-14-2013
My Device: Bold 9900
My Carrier: GiffGaff

help - bold 9900 JVB not initialising in software

Help please - My Bold 9900 had black screen with flashing red light. I tried a software update. I took out the battery, I put it back in to install the software as the instructions said but when it gets to   reconnecting to JVM I get a pop up box that says - Application loader unable to reconnect with your device please reconnect  your device, and click retry.  However it wont get past this popup. What do I do next!!

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: help - bold 9900 JVB not initialising in software

Hello 01925dee and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're unable to reinstall your software.

 

When do you reinsert the battery - when you start the software install or when you are in the middle of the install?

 

Are you using a laptop or desktop computer? Have you tried more than one USB port after the first error?

 

Thanks!

-HMthePirate

 

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