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New Contributor
Posts: 7
Registered: ‎03-16-2013
My Device: torch 9860
My Carrier: SFR
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help for bbm please

bonjour , mon bb messenger ne fonctionne plus suite a la derniere mis a jour !!

y a t il une manip a faire ??

merci 

 

 

Hello, my bb messenger does not work any more continuation(suite) has the derniere put has in the daytime!!
Has t he(it) there a manip has to make??
Thank you

 

sory for my english ^^

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: help for bbm please

Hello ikky66

 

Welcome to BlackBerry Support Forums

 

Which version of BBM you have in your device , Also what problem you're having with BBM , are you unable to send messages or somthing else ,

 

Have you tried a Battery pull Restart by removing the battery while your device is Powered On.

 

let us know.

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New Contributor
Posts: 7
Registered: ‎03-16-2013
My Device: torch 9860
My Carrier: SFR

Re: help for bbm please

restart with my battery but my bbm its always screen blue 

my os 7.1.0.714

BBM 7.0.1.23

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: help for bbm please

Hi ikky66

 

 

If a battery pull is unable to resolve this issue ,I think somthing is wrong with your last update and it will be better to reinstall BBM again .

 

To do that first  On your Homescreen Go to Options > Device >  Application Management > Locate and delete BlackBerry Messenger from there.

 

KB10040  :  How to view or remove installed application on a blackberry smartphone

 

After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait a min. then re-insert it back .

 

After reboot from your BlackBerry Browser browse to www.blackberry.com/bbm and download the most recent version available for your device.

 

Please try it and let us know.

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New Contributor
Posts: 7
Registered: ‎03-16-2013
My Device: torch 9860
My Carrier: SFR

Re: help for bbm please

yes thanks i try ^^

sorry for my english im french ^^

New Contributor
Posts: 7
Registered: ‎03-16-2013
My Device: torch 9860
My Carrier: SFR

Re: help for bbm please

My app does not just get deleted to uninstall! How to delete(eliminate) her completely

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: help for bbm please

Hi ikky66

 

 

On your Homescreen Go to Options > Device > Application Management >  On that screen locate BlackBerry Messenger > highlight it  > press the menu key > then click on Delete.

 

 

try that again.

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New Contributor
Posts: 7
Registered: ‎03-16-2013
My Device: torch 9860
My Carrier: SFR

Re: help for bbm please

Here is j have to delete completement may re-install I l have redemaré with the battery to plusieur time and similar toujour bbm demare then ecran blue !!

J have meme to delete the file in the internal memeoir of the bb and to toujour nothing page blue

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: help for bbm please


ikky66 wrote:

Here is j have to delete completement may re-install I l have redemaré with the battery to plusieur time and similar toujour bbm demare then ecran blue !!

J have meme to delete the file in the internal memeoir of the bb and to toujour nothing page blue


Hello ikky66

 

Sorry I have a little problem understanding your last post , As you're still having problem with BBM and getting a blue screen, it will be nice if you post a Screen shot of that.

 

Or for the time being if problem is with the recent version then you can try BBM6.2 , for that Uninstall your Current BBM in the same way , from Options > Device > Application Management > Delete BBM , then perform a battery pull. after reboot from your BlackBerry browser browse to http://mobileapps.blackberry.com/devicesoftware/entry.do?code=bbm6 and download BBM6.2

 

Good luck.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 7
Registered: ‎03-16-2013
My Device: torch 9860
My Carrier: SFR

Re: help for bbm please

It works j put l former(old) version with bb dekstop thank you again