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New Member
Posts: 1
Registered: ‎07-25-2008
My Device: Curve 8330

help getting media manager installed (it never shows up!)

I did search the forum (and tried previous tips) before posting... but nothing has worked. I got a new 8330 Curve last week and installed the desktop software Sprint provided. The version they gave me was outdated and did not have the media manager, so I uninstalled and downloaded 4.5 (with media manager) from the blackberry site in both multi-language and english formats (varying, during separate tries) and every time I still do not get the dang media manager. I see the png icon file in the program folder but that's about it. It never shows up as an option in my desktop manager..... I also followed the blackberry uninstall instructions (totally deleted registry stuff, etc) and still, no dice. Does anyone know what I might be doing wrong and/or if there's a certain release that is more likely to work?

 

I am on Windows XP SP3, if that matters.

 

Thanks in advance!

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: help getting media manager installed (it never shows up!)

Have you tried downloading an older version than 4.5? I hate to go backwards, but maybe there is a compatibility issue with your PC, device, the full moon etc. Smiley Happy

 

It may be worth a try!

 

 

 

 

 

 

 

 

 

 

 

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Contributor
Posts: 16
Registered: ‎09-20-2008
My Device: 8830 WORLD EDITION

Re: help getting media manager installed (it never shows up!)

Hi, I have an 8130 Pearl, I am also running Windows XP SP3 and I had similar problems. I used the "remove programs" from Windows, rebooted,  re-installed Desktop manager 4.6, multilingual. To no avail.  I tried "Repair / Modify", to no avail.  I removed Desktop Manager 4.6 once again, rebooted,  and re-insalled, again, to no avail.  Still no Roxio Media Manager. I tried once again, re-installed, rebooted, ran through Repair/Modify and lo and behold, it installed!! It's like an old Harley I once owned, it used to do weird things.  But, when it worked, it was fantastic!!  So, the only solution I can offer is to remove Media Manager, re-install, reboot, retry, repair,retry, remove, reboot, re-install, reboot, retry. until it works. Isn't technology great!!  But, my BlackBerry Pearl 8130 and Media Manager are great ( like the Harley was).  Best of Luck.
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: help getting media manager installed (it never shows up!)

Hi,

It is definitely worth following this link when changing version of the DM. This makes sure your un-installed cleanly.

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

 

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter