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New Contributor
Posts: 5
Registered: ‎02-12-2013
My Device: blackberry torch 9800
My Carrier: tigo
Accepted Solution

help help,,,please

i cannot reinstall  my bb Apps in my bb9800 please i need assistance to this. i deleted it accidentally

Hall of Famer III
Posts: 58,185
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: help help,,,please

Hi and Welcome to the Community!

To re-install your apps, please see this KB:

  • KB17625 How to install or transfer previously purchased applications from BlackBerry App World to a BlackBerry smartphone

For more registration key information, see this KB:

  • KB18646 How to locate and enter the license key for an application purchased through BlackBerry App World


Otherwise, please provide exactly what is going on...from "cannot reinstall", there really is nothing to diagnose. If you try the above, please provide exact results of each and every steps, with specifics, including the exact and complete content of any error messages presented.

 

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 5
Registered: ‎02-12-2013
My Device: blackberry torch 9800
My Carrier: tigo

Re: help help,,,please

Thanks a lot it worked

Except I have another problem I cannot download my pic story it always takes me to bb set up
Hall of Famer III
Posts: 58,185
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: help help,,,please

You are welcome...I'm glad it worked. But...


loveness wrote:

Except I have another problem I cannot download my pic story it always takes me to bb set up

I have no idea what a "pic story" is...please provide expanded details on exactly what you are attempting and exactly what it does when you attempt.

Thanks and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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