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Contributor
Posts: 15
Registered: ‎10-11-2013
My Device: blackberry 8520 curve 2
My Carrier: Federal Worker
Accepted Solution

help me restore my BB 8520 (curve 2) BBM Contact List

Hi, just of recent I synchronise my Blackberry yahoomail account with my contact, since then have not seen my BB Contact List; its asking me to restore it through 3 options: pls, guide me now I need your perfect & sincere leading, I don't want to loose these contact. The options are
1: Restore Using email
2: Restore Using a back-up file from device
3: Restore Using a back-up file from media card
But, pls I have not done anything like back up before, pls what can I do? I need your prompt workable advice. Thank you very much
Guru II
Posts: 22,044
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: help me restore my BB 8520 (curve 2) BBM Contact List

[ Edited ]

Is this your contact list for BBM?  If you registered your email with BBM on a prior device then using your email address should bring back your contacts.  If you made a backup to the media card or device from BBM then you can use that method.  If not, then you would need to restore BBM from a previous backup made with Desktop Software.  If you don't have any of those then you may be out of luck.

 

Newer versions of BBM use BBID for contacts backup and it is all automatic.  Make sure the device has the most current version of BBM installed. 


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Contributor
Posts: 15
Registered: ‎10-11-2013
My Device: blackberry 8520 curve 2
My Carrier: Federal Worker

Re: help me restore my BB 8520 (curve 2) BBM Contact List

Yes, it is my contact list for BBM; but its still checking email status since morning. Hope there won't b problem? Pls, kindly help me furthermore
Guru II
Posts: 22,044
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: help me restore my BB 8520 (curve 2) BBM Contact List

First, do you have a BB data plan?

Second, did you register this email account back when you had a full BBM contact list on the device? There has to be something to restore.

You haven't really given me enough information to fully answer your question.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Contributor
Posts: 15
Registered: ‎10-11-2013
My Device: blackberry 8520 curve 2
My Carrier: Federal Worker

Re: help me restore my BB 8520 (curve 2) BBM Contact List

Yes, I am on BB data plan. Yes, I registered the email account (efemi52@yahoo.com) when the BBM contact list was full and active
Contributor
Posts: 15
Registered: ‎10-11-2013
My Device: blackberry 8520 curve 2
My Carrier: Federal Worker

Re: help me restore my BB 8520 (curve 2) BBM Contact List

I use BBM 7.0.1.23
Contributor
Posts: 15
Registered: ‎10-11-2013
My Device: blackberry 8520 curve 2
My Carrier: Federal Worker

Re: help me restore my BB 8520 (curve 2) BBM Contact List

Sir, I use BBM 7.0.1.23
Contributor
Posts: 15
Registered: ‎10-11-2013
My Device: blackberry 8520 curve 2
My Carrier: Federal Worker

Re: help me restore my BB 8520 (curve 2) BBM Contact List

Sir, am using BBM 7.0.1.23
Guru II
Posts: 22,044
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: help me restore my BB 8520 (curve 2) BBM Contact List

How is it that your contacts disappeared to begin with?

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Guru II
Posts: 22,044
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: help me restore my BB 8520 (curve 2) BBM Contact List

And did you register the email address IN BBM back when your BBM contacts were there in full? You may have to just re-add your BBM contacts.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!