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New Contributor
Posts: 3
Registered: ‎03-22-2013
My Device: 9680 torch
My Carrier: Du

help my 9860 won't turn on

hello guys i have torch 9860 os 7.1 yesterday  run out of charge soo i reach my home and but it in charger for fully 2h i came back find the phone not working so i take nap 5hs and same thing no LED light nothing i remove the batterys and sim card and my SD micr media card nothing at all but when i put my battery back in phone the LED light up for 20 sec and turn off but today nothing happen no LED when i but my battery back soo please i need help with that and my phone wont connect to my pc for format

Hall of Famer III
Posts: 58,190
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: help my 9860 won't turn on

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎03-22-2013
My Device: 9680 torch
My Carrier: Du

Re: help my 9860 won't turn on

i will try this

New Contributor
Posts: 3
Registered: ‎03-22-2013
My Device: 9680 torch
My Carrier: Du

Re: help my 9860 won't turn on

i try it its not working at all frist 2h after 15 min with battery and aonther 2 hours what to do right now

Hall of Famer III
Posts: 58,190
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: help my 9860 won't turn on


sgtxvortex wrote:

what to do right now


The 2nd part of what I already recommended above...


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................