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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-17-2012
My Device: curve 9300, playbook 16gb
My Carrier: o2

help! my paybook is accepting my BBID!!!

can anyone help me please,


my BBID keeps popping up evry so often and isnt accepting me email or password and i know they are correct... ive tried changing both bt keeps sayin 'use original' so i have been and not its everytime i try to access it its saying ive exceeded my attempts, so i cant update my apps.


ive tries restting it all and rebooting it several different ways, i dont wanna wipe and lose everything.


 does anyone know any other ways?


thanks Smiley Very Happy xxx

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: help! my paybook is accepting my BBID!!!

Hi Zareta2009,


Welcome to the Support Community!

Could you please provide the full error message you receive when signing in with your BlackBerry® ID? Were you able to login to your BlackBerry® ID to change the password from a computer? This KB may provide more information on the issue you are having logging in from your BlackBerry® PlayBook™ tablet. "How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone" http://bbry.lv/L0U5QX


Hope this helps.



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