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Posts: 3
Registered: ‎02-08-2011
My Device: 9700
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help please 9700

basically ive had my blackberry for almost a year and its been a life saver but just the other day i got a email from blackberry saying id successfully created ( as me and my friend share the same google mail he must of synced his blackberry with the email aswell ) and now i have some contacts missing and i have some of his contacts on my phone and vice versa is there any way i can get my contacts back ?

Posts: 94,478
Likes: 24,391
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help please 9700

[ Edited ]

Look on your Gmail webmail server and see if they are there?

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New Contributor
Posts: 3
Registered: ‎02-08-2011
My Device: 9700

Re: help please 9700

thanks alot for your reply .. i went back to the server i saw a option which enabled me to restore contacts from the last couple of days

Posts: 94,478
Likes: 24,391
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help please 9700

Good, so you were able to get them back and this thread is resolved?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 3
Registered: ‎02-08-2011
My Device: 9700

Re: help please 9700

yupp !

Visitor
Posts: 1
Registered: ‎03-15-2013
My Device: 9300 Curve
My Carrier: CellC

Re: help please 9700

OK maybe someone can help me.
my friend bought a Blkberry in 2011 but he did not have an email address- i used mine to allow him to access App world to download a few app he wanted.
then last year i got a Blackberry.
i used the same email address to set up my Blackberry ID & to access App world etc.
all along my friend was telling me that people dont know its him who is contacting them as they think the messages/emails are being sent from my account.
then last week we both installed the latest version of BBM.
thats when all the big problems started.
im a contact on my own phone and all messages to me also appear on his phone & i have all his contacts together with mine!

now, out of frustration, he asked for my password and reset it on his phone for his Blkberry ID
immediately i am having problems accessing BBM on my phone
my friend has since created a new email account and we would like to have his phone associated with his email address ONLY
so i can use my phone & email without problems
WHAT TO DO?
OR IS THERE A WAY TO UNINSTALL BBM AND REINSTALL THE OLDER VERSION?
Posts: 94,478
Likes: 24,391
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help please 9700

Both of you need to do a security wipe on each device.

To perform a Security Wipe, see KB14058.

 

Then, he use HIS BlackBerryID (not yours) on his device.

You will use YOUR BlackBerryID on your device.

 

Basically, setup the two device as if from the start.

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code