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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎01-30-2013
My Device: 9300 curve 3g
My Carrier: cellc

help with software

My mother has a 9300curve 3g,the phone keeps freezing.she phoned cellc they said she should upgrade software can't that be?or could it be something else?
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: help with software

Hi estelleventer


Welcome to BlackBerry Support Forums



Many reasons for a device to freeze like if you install an unknown third party application, low memory , applications running in the background or sometimes because of device OS itself.


Try to start your device on Safe Mode and notice if your device freezes , if not then remove or delete any third party application one by one to know which application is responsible for the issue.


KB17877How to start a BlackBerry smartphone in Safe Mode


Or the easiest way is first do a backup of your device using Desktop Software , then perform a Clean OS Reload , after reload don't restore any application from the backup , restore only your contacts or calender entries, If problem disappear then install one application at a time , if after installing any appliction issue appears just delete that particluar application,


 KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows


Good luck.


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