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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎09-29-2012
My Device: bold 9900
My Carrier: orange
Accepted Solution

help!!!!!!

terying to install a software update all went through until it came to backing up ur data and its been stuck on 12% for 5hrs!!!! tried rebooting and turning the fone off but it just keeps getting to 12% and stopping again!!!

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: help!!!!!!

Hello jeeny-waltho

 

Welcome to the Community

 

There are two methods of recovery for you to try:

 

(Credit JSanders)

 

One:

  • Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
  • You will get three option Retry, Update Or Cancel, then click on update.
  • Once it is to the stage of the update "initializing handheld", then insert battery.
  • If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Secondly:

  • Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
  • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
  • Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.

 

I hope it will help 

 

 

Prince

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