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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎11-25-2012
My Device: blackberry 9790
My Carrier: 02


my blackberry has froze while backing up data and has been like this for 48 hours and i cant stop it


Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: help

Unplug your phone from your PC, shut down BlackBerry Desktop Software, restart BDS, plug your phone back in to your PC and wait for it to connect to the software.  If BDS will not recognize your phone, have a look at this article:


www.blackberry.com/btsc/KB10144 .  One way or another, you'll need to connect to BDS to get your phone back to a working state again.



Let us know if that helps you.  Smiley Happy

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