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New Contributor
Posts: 2
Registered: ‎04-20-2013
My Device: curve 9300
My Carrier: kodoo

help

i am having problems with my mouse on the key pad it moves on its own an i dont know how to fix it. 

i am also having a problem with the keypad it wil type in more then one letter. like this if i say hello it will put hhelllo

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: help

Hi ashandbabygirl

 

Welcome to BlackBerry Support Forums

 

 

Please go through this Knowledge Base and follow those suggestion :

 

KB29640 : Trackpad ,trackball, or keyboard not working on a BlackBerry Smartphone

 

Also can you confirm if your device got wet recently ? 

 

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New Contributor
Posts: 2
Registered: ‎04-20-2013
My Device: curve 9300
My Carrier: kodoo

Re: help

no it did not get wet
Highlighted
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: help


ashandbabygirl wrote:
no it did not get wet

Hi ashandbabygirl

 

 

If you're sure then try the above KB which might help.

 

 

Good luck.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.