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JJP
New Member
Posts: 1
Registered: ‎02-08-2013
My Device: blackberry curve 9360
My Carrier: giffgaff

help

Hi

 

I have blackberry curve 9360 v7.0.0.400 on giffgaff network.

 

I have a problem with the charging bit on my phone, it doesn't charge straight away i have to wriggle it around and have to hold the charger in place. I contacted giffgaff who said they can't do much about it, i wanted to know how can i get it fixed?

 

 

Hall of Famer III
Posts: 57,214
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: help

Hi and Welcome to the Community!

If your BB is within your warranty period, then your warranty provider would be who you need to contact. Typically, that is the original place of purchase (which may or may not be your mobile service provider) or an authorized service center -- it varies by region. You need to check your original purchase documentation to discover the warranty coverage as well as method of exercise for you. BlackBerry provides a 1-year warranty, serviced by the original place of purchase (or service center)...but that can be altered at time of purchase...so you need to check your documentation.

If you are out of warranty, then you should find a local (to you) shop with qualified BB technicians to give you an evaluation and estimate for the cost of repair.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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