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New Member
Posts: 1
Registered: ‎08-02-2008
My Device: Not Specified

help

My blackerry 8310 is frozen. When I turn on the screen is blank except for a round sign in the middle, crossing out a rectangular shape with symbols in the middle of the circle. There is a number 507 just below it the round sign. Nothing else appears on the screen. No keys respond anymore. I have no idea how to reset it. Can anyone help.
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: help

[ Edited ]

First Welcome tto the Forums !

Have you tried a 30 second battery pull??

 

Also read this post and see Tanzim's answer:

 

 http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=4448#M4448

 

Hope this helps!

 

 

 

 

 

 

 

 

 

 

Message Edited by Bifocals on 08-02-2008 07:25 PM
Message Edited by Bifocals on 08-02-2008 07:27 PM
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