07-04-2012 11:14 AM
right i am tracking my phone down nd i know how to do that by going on blackberry protect but my phone is turned off so i cant do it but i have gone on "manage devices" and it says status : active so does that mean my bb is on xx please help me xoxoxox
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07-04-2012 10:50 PM
No. It tells you it is Active because it can be Restored to a new phone. If the Blackberry Protect can't locate it, it may be off or the Blackberry Protect is no longer installed on it.