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BlackBerry® OS Smartphones

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New Contributor
Posts: 5
Registered: ‎07-03-2012
My Device: curve 8520
My Carrier: vodaphone
Accepted Solution

helpp meee pleeeeeeeease xoxo

right i am tracking my phone down nd i know how to do that by going on blackberry protect but my phone is turned off so i cant do it but i have gone on "manage devices" and it says status : active so does that mean my bb is on xx please help me xoxoxox 

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Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: helpp meee pleeeeeeeease xoxo

No. It tells you it is Active because it can be Restored to a new phone. If the Blackberry Protect can't locate it, it may be off or the Blackberry Protect is no longer installed on it. 

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