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New Contributor
Posts: 6
Registered: ‎03-12-2013
My Device: bold 9650
My Carrier: Digicel

hey can i please have some help? =(

[ Edited ]

i upgraded but all it says is setting up bbm/temporary server error, yes my wifi works and yes i rebooted

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: hey can i please have some help? =(

Hi etcetera,

 

BBM requires an active data plan from your mobile network provider. I suggest verifying with them that you have the correct data services enabled.

 

Let me know if that helps.

 


-FS


 


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New Contributor
Posts: 6
Registered: ‎03-12-2013
My Device: bold 9650
My Carrier: Digicel

Re: hey can i please have some help? =(

let me get this straight, there has to be a data plan in place to use bbm with wifi? i dont see how that makes sense
Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: hey can i please have some help? =(

Hey etcetera,

 

That's right. A supported data plan from your wireless service provider is required to use BBM. You can check out the system requirements right here in the release notes. http://bbry.lv/Z738ZK

The Wi-Fi connection would be to keep BBM usage from adding to your data usage.

 

Thanks.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!