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BlackBerry® OS Smartphones

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Visitor
Posts: 1
Registered: ‎05-17-2013
My Device: blackberry 8520 curve
My Carrier: philippines

hi BB Support Com...

I have a problem of my black berry 8520 curve,
my brother lose him the email and the password
and also the secret question. I create my new
Account, once I login into bbworld, always say an
Error has occured please try again later! Can you
Please help me to fix this my problem.
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Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: hi BB Support Com...

Hi and Welcome to the Community!

 

The proper process for changing the BB ID associated to a BB is via this procedure

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

From what you say in your post, you have not done the required WIPE.

 

Good luck!



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