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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-21-2013
My Device: bold 9900
My Carrier: legal advisor

hi guy .. need to help

I'm using blackberry bold 4 -9900 ..suprize lately always reboot automaticly and today is 1st time my contact phone book missing after finish charger my bb- how to retrive my contact. Thank in advance<br>God bless
Hall of Famer III
Posts: 57,525
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: hi guy .. need to help

Hi and Welcome to the Community!

normansha360 wrote:
lately always reboot automaticly

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

normansha360 wrote:
today is 1st time my contact phone book missing after finish charger my bb- how to retrive my contact. Thank in advance

Restoration of lost data is a matter of having a prior backup from which to restore. If you used the FREE BB Protect, then your data should be there. If you used the FREE BB Desktop Software, then your data should be there. If you used nothing, then you migrate from the latter to the former of this old saying:

  • There are two kinds of computing device users...those who have lost data, and those who will

Backups, like insurance, are neither a reactive nor an optional activity.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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