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New Contributor
Posts: 4
Registered: ‎08-21-2012
My Device: BlackBerry 8520
My Carrier: ipko

hi

hello 

I download App World from my computer device into my BB but when I try to log in on my App World account from my BB this message appears: ,, An error has occurred. Please try again later."
Also i download facebook app in my BB from computer device but when i try to open it this message appears: ,,You are currently on a service plan that does not support this application. If  you want to use this application, please contact your service provider to upgrade your data plan."

I called my service provider and they told me that they can only activate the GPRS on my BB so they cant upgrade anything or such things.

HELPPPP!!!! 

Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: hi

Hello,

 


gimi222 wrote:


I download App World from my computer device into my BB but when I try to log in on my App World account from my BB this message appears: ,, An error has occurred. Please try again later."


There are several public KBs that discuss that error...please search them here:


gimi222 wrote:


Also i download facebook app in my BB from computer device but when i try to open it this message appears: ,,You are currently on a service plan that does not support this application. If  you want to use this application, please contact your service provider to upgrade your data plan."

I called my service provider and they told me that they can only activate the GPRS on my BB so they cant upgrade anything or such things.


You have listed in your profile here your carrier as "ipko"...I've no idea who that is, but refer to this please:


To use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).

With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.

 

Given what they have told you, I fear that "ipko" is not a BB-supporting carrier...which means you will have no access to any BB-proprietary services.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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