07-30-2013 02:19 AM
Operator contact send routing table !!
07-30-2013 01:03 PM
Hey i am with a independent carrier but i have data services and my host routing table is empty any help?
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
08-05-2013 07:23 AM
08-05-2013 09:59 AM
my bb storm 2 model 9530 had a error displayed on a white black screen which it asked me to reset.when i did the reset,the problem i had was corrected automatically but i lost all my contact and sms.The major problem am having now is that i dont have internet service since when i did the reset.i found out that all my service provider's BIS subscription messages were also wiped out.i called my service provider and they refreshed my service,i did d battery pull out for more than 7 times still no BIS service.my service provider instructed me to "register now" on the host routing table in the advanced option which i did but no solution.No registration message was sent to me even after pulling out the battery again twice.pls help me,what do i do?
Hi and Welcome to the Community!
Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
After each reload, be sure to attempt the three steps mentioned above (register HRT, resend Service Books, reboot). Otherwise, continue working with your carrier for formal support.
Good luck and let us know!