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New Member
Posts: 1
Registered: ‎07-09-2012
My Device: blackberry 9800
My Carrier: telus

hotspot internet access - 9800 error message

I keep getting the following message: 

"The network you are connected to appears to be a hotspot.  You may be required to consent to legal terms and/or set up an account to get internet access.  Hotspot operators may charge service fees for internet access"


However, its a free network that my other devices, such as my playbook connect to without problems.


When I click "OK" I get another message that says:

"This is a Wi-Fi service.  Please ensure your device has an active Wi-Fi connection and try again."


I click OK, and it takes my to the BB browser, which of course doesn't work.


Its like it wants me to give permission to use the network, but I need to use the network to give the approval.  Chicken and egg problem!



-WiFi is enabled

-Bluetooth is enabled

-Other devices including Playbook currently work on the network

-Repeatedly gives me the first message above, followed by the second message above


Any help anyone can offer?

Thanks in advance.

Guru III
Posts: 32,153
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: hotspot internet access - 9800 error message

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.

What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.


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