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New Contributor
Posts: 3
Registered: ‎01-07-2013
My Device: Bold 9900
My Carrier: me

how can i Restore BBM contact list by ID. ?

[ Edited ]

My old Black berry got broken .. And I bought new Black berry .. I want to restore my BBM contacts list !! How ? Plz anyone help me. 

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: how can i Restore BBM contact list by ID. ?

Hi midosss

 

 

Welcome to BlackBerry Support Forums

 

 

 

Which version of BBM are you using on your previous BlackBerry ? If you had BBM 7 then all contacts are stored with your BlackBerry ID if you use the same BlackBerryID on your new device your contacts will be restored, Or if you have a backup of your previous Device either by BlackBerry Desktop Software or BlackBerry Protect then restore your Contacts from your backup files before updating your BlackBerry Messenger to ver.7.

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New Contributor
Posts: 3
Registered: ‎01-07-2013
My Device: Bold 9900
My Carrier: me

Re: how can i Restore BBM contact list by ID. ?

I have the same BlackberryID .. And the contact list not Restored !! Old Virsion 9700 was BBM 6 !! right now 9900 and The virsion is BBM 7 ..
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: how can i Restore BBM contact list by ID. ?

Hi midosss

 

 

                      Do have a previous backup of your BBM contacts ?

 

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New Contributor
Posts: 3
Registered: ‎01-07-2013
My Device: Bold 9900
My Carrier: me

Re: how can i Restore BBM contact list by ID. ?

No Smiley Sad .. But my friend changed his BlackBerry and restored his contacts by BlackBerryID without doing anything !!
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: how can i Restore BBM contact list by ID. ?

 


midosss wrote:
But my friend changed his BlackBerry and restored his contacts by BlackBerryID without doing anything !!

Hi midosss

 

                    If you don't have a Backup of your BBM contacts then I doubt from where you will get your contacts as your old device is broken.

 

Regarding your friend ,there are many possibiliteslike :

1. If he has done a Switch Device Wizard it will transfer everything from his old device to the new one .

2. If he has a Backup of this BBM Contacts and used BlackBerry Desktop Software to restore his BBM contacts list.

3. Or If he was having BBM 7 on his previous device, as  then all of his Contacts are stored with his BlackBerry ID and using the same BlackBerry ID on his new device restored all his BBM contacts.

 

Please check this Manual : My contacts and groups are missing .

 

 

 

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: how can i Restore BBM contact list by ID. ?

I have found the troubleshooting guide published by RIM about lost contacts in BBM7 :

http://supportforums.blackberry.com/t5/Downloaded-applications-for/New-BBM-7-Update-Now-Available-Ge...



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New Member
Posts: 1
Registered: ‎01-20-2015
My Device: bold5
My Carrier: bold5

Re: how can i Restore BBM contact list by ID. ?

I lost my bold5, and I both a new one, I didn't see my previous contact why?
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: how can i Restore BBM contact list by ID. ?

hello,

can you give more information ? What is a Bold5? What version of BBM did you have? What is your new device ?



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