01-15-2013 05:47 AM
Please help, just got a new giffgaff sim and got all services but not email, got the add on i need but cant seem to get them, thinking if i delete the accounts on my handset then re add them it might work?
any suggestions welcome,
01-15-2013 07:26 AM
Please try this FIRST, using your BlackBerry browser...
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.
If that works and completes your email setup/editing, good.
If not, follow these additional instructions:
2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.
3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830
4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.
Hopefully that will get things going again for you!
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