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New Contributor
Posts: 3
Registered: ‎12-30-2008
My Device: 8320

how do I recover my blackberry email account?

I had a new 8320 from T mobile that i bought on 12-31-08 the bluetooth started to drop out and i took it back to T mobile for a replacement.

The 8320 that they gave me to replace the first 8320 will not allow me to gain access to my blackberry email account.

 

So is there a way to recover access to that account?

 

The reason i need that account is that I am a ham radio operator and i have the C.E.R.T. and ARES groups contact me throught that email account.

 

the account name is:N8PHL@TMO.BLACKBERRY.NET

could someone please contact me about this issue?

 

thank you in advance for any and all help with this matter.

 

Trusted Contributor
Posts: 226
Registered: ‎12-18-2008
My Device: All of them

Re: how do I recover my blackberry email account?

Log in to your BIS website, and you can update the PIN of the new device you are using and resend the service books to that device,

 

Easy.

 

If you are running on BES, then you can ask your corporate admins to reactivate you.

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New Contributor
Posts: 3
Registered: ‎12-30-2008
My Device: 8320

Re: how do I recover my blackberry email account?

SOrry I am not on a BES i am on a BIS service but I am grateful for your thoughts on this issue.
Developer
Posts: 129
Registered: ‎09-11-2008
My Device: Not Specified

Re: how do I recover my blackberry email account?

The poster meant, log onto your provider's (ATT, TMO, VZN, etc.) BIS web site and change your PIN number there. It is easy to do.
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: how do I recover my blackberry email account?

Hi,

Here is the link to the tmobile bis site as well as a site procedure.

Thanks,

 

Bifocals


http://www.t-mobile.com/bis/

 

http://www.blackberry.com/knowledgecenterpublic/livelink.exe/fetch/2000/8067/645045/788117/1166305/1...

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
Posts: 3
Registered: ‎12-30-2008
My Device: 8320

Re: how do I recover my blackberry email account?

i tryed to do a password reset but on the tmobile site there is no password reset option fo the email service.

 

i will call them and see if they can force a reset for the blackberry email account however they have not been very helpful so far with any issues that i have had.

 

 

thank you for your thoughts on this issue.

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: how do I recover my blackberry email account?

Hi,

You are missing the point. The PIN listing is what has to be changed to your new device PIN.

Once you associate the PIN of your new device you will be able to access the account.

The password is not the issue. It is in the procedure.

Thanks,

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter