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New Contributor
Posts: 3
Registered: ‎03-25-2013
My Device: Blackberry curve 8300
My Carrier: Movistar

how to create a local data store (pst) and set it as the default delivery location?

When I am trying to sync the contacts from the BB desktop to my BB device a legend appears saying the following:
"Unable to access local folders. If your Outlook profile uses the Hotmail connector, you must create a local data store (PST) and set it as the default delivery location for the profile"


 I am using the Hotmail connector so please I need to know how to do it, someone could help me? My windows is 7 Professional.

Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: how to create a local data store (pst) and set it as the default delivery location?

Hi and Welcome to the Community!


This is the official KB on the matter:

  • KB32597 A Hotmail connector error appears when attempting to synchronize with Microsoft Outlook using the BlackBerry Desktop Software

Unfortunately, it's really not much use as it just tells you to contact MS...which, basically, is correct since the root of the problem is an MS product rather than a BB product.


The problem you are going to run into is if you are using Hotmail for OTA contact sync with your Outlook client...if you actually do as the recommendation says, you'll break that most-simple functionality in favor of sync between Outlook and your BB. A difficult choice to make...but I'm sure you can google for some methods available for changing away from the Hotmail connector, if you choose that path.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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