12-31-2012 10:09 AM
I have an older Curve, and recently changed my gmail password. For the first time I can remember, the phone needs me to enter the Key Store password. (T-Mobile has a security certificate with some issue, and I need to tell the phone, "Trust Certificate".)
I don't think I've ever dealt with Key Store password before. My PIN doesn't work. I have never enabled the phone's Password, never set the password.
Searches here in support plus reading the User's manual for this model 8320 tells me lots of info about the Key Store - including, I might have to reset the phone (and lose lots of data) - however no where have I determined, how was this password initially set? When I reset the phone, how do I even find out what the new password is? Is this something RIM sets, or T-Mobile sets, or do I set it? (Yes I see that I can change it - but only if I know what the existing password is.)
Thanks for any help! tstockma
01-03-2013 01:09 PM
Hi tstockma ,
In order to change your keystore password without entering the current password, you will need to backup your data and perform a security wipe. The following KB article provides the steps to perform the security wipe and also to create a new keystore password. "How to reset the keystore password on a BlackBerry smartphone" http://bbry.lv/Nr8fyB
Please make sure to backup your data before performing these steps. The following KB articles provide the steps to backup.
"How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows" http://bbry.lv/IWfPl0
"Back up and restore BlackBerry smartphone data on a Mac computer using BlackBerry Desktop Software" http://bbry.lv/L9UqAk
Hope this helps.
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