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Reply
New Contributor
Posts: 4
Registered: ‎12-02-2009
My Device: Not Specified

how to get email back?!

[ Edited ]

i accidentally wiped my phone and i lost the capability to email or recieve email. is it possible to get it back?

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: how to get email back?!

Please see my reply to your duplicate post here:

 

Please mark this thread as solved so that folks aren't duplicating their efforts.

 

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 4
Registered: ‎12-02-2009
My Device: Not Specified

Re: how to get email back?!

[ Edited ]

okay i did the first part and im getting a text back saying im registered. But when i go to send my service book and i go to create an account is says

 

cannot create account:

This blackberry device is not registered with your wireless service provider. Please register this device and verify that the URL of the current web site matches the one provided by your wireless service provider.

 

 

New Developer
Posts: 24
Registered: ‎12-16-2009
My Device: blackberry 9700

Re: how to get email back?!

[ Edited ]

You will need to contact the wireless service provider and ask them to send to you the service book (if you already add the email account to your wireless account), if is not, go to your wireless service website and add it manually, call  the wireless service then and ask them to send to you the services book, it will load it on your device by itself

 

I hope that work for you

New Contributor
Posts: 3
Registered: ‎12-15-2009
My Device: Bold 9700
My Carrier: ATT

Re: how to get email back?!

I tried the suggestions by the link and still no ablity to get emails on my phone, I did get the email saying my device was registered. My problem still persist that when I got to email set up and edit my password is never there. HElp someone please!! I was able to get a resoultion from this page so far this week so I have faith that you smart folks will have some ideas.

New Developer
Posts: 24
Registered: ‎12-16-2009
My Device: blackberry 9700

Re: how to get email back?!

[ Edited ]

Once you register you will need to send the service book.. In order to do it, you can go to you wireless telephone company website and go to email setup, go to service book, and click on send service book and it will load it on you device by itself (those steps depend of the wireless telephone provider you have).. Or you can call to the wireless telephone provider and ask them to transfer to blackberry tech support, they can send you the service book... Once the service book is send you will need to remove the battery to reset the phone and once it power up it will load the emails accounts on your device

 

 

1) Register HRT


  • Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is current) > Register Now



2) Resend Service Books


  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot


  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.