With technology, the ability to restore depends on having a source from which to restore. If, as you say, you never did a backup, then you have no source of restore. Backups, like insurance, are neither a reactive nor an optional procedure. RIM provides multiple FREE methods to conduct a backup, but only the end user can choose to use it or not.
Occam's Razor nearly always applies when troubleshooting technology issues!
New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.