03-28-2013 04:24 AM
how to restore my old phone data in my new phone every time I am trying it is showing " This data is already wirelessly synchronized with a remote service and cannot be restored by blackberry protect" please help.
03-28-2013 07:04 AM
Welcome to BlackBerry Support Forums
Are you getting this error while restoring your Contacts and Calanders entries? If it is then turn off wireless Sync for both Contacts and Calander entries :
KB22430 : How to enable or disable wireless contact synchronization with BlackBerry Internet Service
There are many means by which we can restore data to a new device , if you have your old BlackBerry then the most easiest is the device switch wizard using Desktop Software :
KB23677 : How to Switch devices using BlackBerry Desktop Software
If you have a backup of your device then restore from those backup using Desktop Software :
KB10339 : How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
Or previously if you are using BlackBerry Protect for backup then :
KB25063 : How to use BlackBerry Protect to restore data to a BlackBerry smartphone
Try it and let us know.