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New Contributor
Posts: 3
Registered: ‎01-10-2012
My Device: Bold 9900
My Carrier: Mobinil

how to retrieve data on bold 9900 to z10 - Help me please!

I backed up the bold 9900 on blackberry desktop software and the backup is still there. Then i wiped all the data from the bold 9900. Then I bought the new Z10 and thought that I can immediately retrieve the backed up data of the old bold 9900 from the bb desktop software. Unfortunatly, I found out that the Z10 is using a different software! So how can I get the old back up into the new phone, while I dont have the bold anymore, I just have the back up.

Thank you for helping me.

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: how to retrieve data on bold 9900 to z10 - Help me please!

Hey dabdelaziz,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Follow the steps in this KB article to migrate your data over to the BlackBerry Z10: www.blackberry.com/btsc/KB33322


Please note:  You will need the BlackBerry Bold smartphone to complete the migration.


Let me know if you have any more questions.





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New Member
Posts: 1
Registered: ‎04-21-2013
My Device: Z10
My Carrier: att

Re: how to retrieve data on bold 9900 to z10 - Help me please!

I need help moving the back up file from my torch 9880. I gave up my torch when I bought the new z10