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Contributor
Posts: 35
Registered: ‎11-20-2012
My Device: bold 9780
My Carrier: indosat
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how to update or downgrade to os 6.0 bundle 2115?

I have update software bold 9780 to 6.0.0.863 and now I can't opened excel,words,ppt,how can I back to previous os 6.0 bundle 2115?or what can I do to opened excel,etc again?thnx;p
Bold 9780 device OS 6.0 bundle 2949
Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: how to update or downgrade to os 6.0 bundle 2115?

Hello!

At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.


You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 35
Registered: ‎11-20-2012
My Device: bold 9780
My Carrier: indosat

Re: how to update or downgrade to os 6.0 bundle 2115?

Ok I'll try thnx;p
Bold 9780 device OS 6.0 bundle 2949
Contributor
Posts: 35
Registered: ‎11-20-2012
My Device: bold 9780
My Carrier: indosat

Re: how to update or downgrade to os 6.0 bundle 2115?

really thnx  eventhough still cant get os 6.0 bundle 2115 back,at least i can open excel attachment again,but not pdf bt thnx;p

Bold 9780 device OS 6.0 bundle 2949
Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: how to update or downgrade to os 6.0 bundle 2115?

Hello...apologies for the delay...

Hmmm...from "still cant get", I've no idea how to help you...the procedures above are valid for any OS package that is specifically released for your BB. From "still cant get", I've no idea where in that process things failed you.

As for the ToGo apps, it's my recollection that the PDF component was included free of charge starting with OS 7, so that would not be part of anything with OS 6 anyway. As such, one must obtain the PDF rendering component separately -- typically, by buying the license to unlock it on their BB. If you did so and have that code, then it should be a simple matter of installing PDF ToGo and then activating it with your existing license code. Or perhaps I still do not quite understand the specifics of your situation?

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 35
Registered: ‎11-20-2012
My Device: bold 9780
My Carrier: indosat

Re: how to update or downgrade to os 6.0 bundle 2115?

i dont know but for me doesnt matter as if i cant open my excel attachment and thank you for your help i'll try againSmiley Tongue
Bold 9780 device OS 6.0 bundle 2949
Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: how to update or downgrade to os 6.0 bundle 2115?

Well now I'm really confused. In your Post 4 above, you said you could open Excel docs just fine. Now you say you can't. So I'm now rather confused about exactly what your issues are, since you are providing conflicting information...


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 35
Registered: ‎11-20-2012
My Device: bold 9780
My Carrier: indosat

Re: how to update or downgrade to os 6.0 bundle 2115?

im sorry for mistype i mean can open excel,but from 3 days until this day, i can't opened excel etc again:c i've tries your advices but still can't opened that,thnx:
Bold 9780 device OS 6.0 bundle 2949
Contributor
Posts: 35
Registered: ‎11-20-2012
My Device: bold 9780
My Carrier: indosat

Re: how to update or downgrade to os 6.0 bundle 2115?

i just can opened excel again thnx ;p
Bold 9780 device OS 6.0 bundle 2949
Hall of Famer III
Posts: 57,531
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: how to update or downgrade to os 6.0 bundle 2115?

Ummm...ok...so since you marked this as solved, I guess your issues are resolved? If so, for the benefit of others, would you mind posting your specific solution?

Thanks!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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