Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
12-11-2012 05:58 AM
I have a Torch 9800 with BB 6. When I try to install an app through App World it says:
"To continue using BlackBerry App World, you must upgrade your current version. For more information, please visit www.blackberry.com/appworld/support"
There I found this article saying that
"You can download the BlackBerry App World storefront or manually update your existing version of the BlackBerry App World storefront by visiting www.mobile.blackberry.com from your device"
If I visit that website, there's a link to download BlackBerry App World, but it takes me to
So, please, how can I upgrade the App World app?
12-11-2012 10:58 AM
From your BB Browser, please try this URL:
Good luck and let us know!
12-11-2012 11:11 AM
When I try to load that page an alert shows up saying "Cannot visit web page when radio is turned off. Please turn the radio on and try again."
But this doesn't make sense, because the WiFi is actually turned on, and I can load other web pages. (In case this is important, I do not have any SIM on the device.)
12-11-2012 11:17 AM
12-11-2012 11:23 AM
12-11-2012 11:30 AM
Actually, it's already ON (if I go to Options -> Networks and Connections -> Mobile Network, I see
Data Services: On
While Roaming: On
Mobile Network: *None*
Network Selection Mode: Automatic
Network Mode: 2G & 3G
12-11-2012 11:34 AM
12-11-2012 11:46 AM
Ok, I've found how to enable the mobile network (through the "Manage Connections" app, I've check the checkbox for Mobile Network; now a red SOS appears in the top right corner of the screen).
Unfortunately though, this doesn't solve the problem. Now, when trying to load that page, a dialog is shown with this text:
"The Browser cannot display the web page because the handheld does not contain a valid SIM card.
Insert a valid SIM card and try again. If the problem persists, contact your service provider."