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New Member
Posts: 3
Registered: ‎01-08-2013
My Device: torch 9800
My Carrier: friend

i can't configure my email adress plz help!

hello everybody , i just bought a bb torsh a used one, I dont want to wipe it but i can't configure my email adress, 

when i go to SETUP , i click on email adress but nothing gappen , not even an error msg nothing at all, 

could anybody help me with this plzz

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: i can't configure my email adress plz help!

Hi Ammoulll,

 

To integrate a email address using the BIS Email Setup application from the BlackBerry smartphone, complete the following steps:

 

  1. Open Email Settings on the BlackBerry smartphone. For BlackBerry 6 and BlackBerry 7 powered smartphones open Setup and choose Email Accounts.
  2. Click Set up another email account.
  3. Choose Other from the list of options.
  4. Enter the Email Address and Email Password, then click Continue.

tanzim                                                                                  
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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: i can't configure my email adress plz help!


Ammoulll wrote:

hello everybody , i just bought a bb torsh a used one, I dont want to wipe it but i can't configure my email adress, 

when i go to SETUP , i click on email adress but nothing gappen , not even an error msg nothing at all, 

could anybody help me with this plzz


Hi Ammoulll

 

If it is a used Device then :

KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

 

Also have you activated BlackBerry Data Plan on your Account ? If you have it then Do a Battery Pull Restart then try as suggested.

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Contributor
Posts: 13
Registered: ‎01-04-2013
My Device: Bold 9900 / Bold 9790
My Carrier: Maxis

Re: i can't configure my email adress plz help!

Yes. Do you have BIS/BES on?

New Member
Posts: 3
Registered: ‎01-08-2013
My Device: torch 9800
My Carrier: friend

Re: i can't configure my email adress plz help!

thank you for your prompt reply, but, 

i click on setup there is email adress witch is not selected, all the rest is selected bbm, social networking .... 

when i select email adress nothing happen ! i clicked several times and nothing! till i exit :/  donnow what else i can do i changed the user id in the third party applications, i changed the email and password ...

 

New Member
Posts: 3
Registered: ‎01-08-2013
My Device: torch 9800
My Carrier: friend

Re: i can't configure my email adress plz help!

Im really sorry , I dont know what is BIS/BES means :s

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: i can't configure my email adress plz help!


Ammoulll wrote:

 

i click on setup there is email adress witch is not selected, all the rest is selected bbm, social networking .... 

 


Dear Ammoulll

 

 

                           A security wipe is must if it a used device , It will remove all user data that are associated with the  previous owner . Then you can use it as new.

 

 

We need BlackBerry Data Plan also known as BIS from our Carrier , it will allow you to setup your personal emails, and many other BlackBerry Services.For that you have to contact your carrier or mobile network provider they can add it on your account.

___________________________________________________________________________

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.