10-25-2012 07:13 AM
please help! i have just started using my blackberry again. originaly my servise plan was for a htc but i have now changed my service plan with orange so it has the blackberry service plan on it. i have double checked on my online account with orange and it has been updated so i assumed i would be able to set up my email accounts on my blackberry as usual with no problems BUT i cant do anything, i cant even regester my phone with blackberry it keeps asking me to regester my host routing table which i have done. it says the register email has been sent but nothing has happened. i have taken my battery out to see if it will update but still nothing?!? when using the email set up it had the BBES option but not the option to set up my personal emails.
please help me resolve this!
11-17-2012 03:11 PM
Hi and Welcome to the Community...apologies for the delay in reply...hopefully you already have your answer, but just in case!
As you know, if you cannot populate the HRT, then nothing else is of use...that is the first step to receiving services from your carrier, and without that nothing else will function. But, it is a challenge between your BB and your carrier network...hence you need to contact them for formal support as they are the only ones who can look "behind the scenes" to determine what is wrong.