Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎07-02-2013
My Device: BlackBerry Torch 9810
My Carrier: Axis

i can't upgrade BlackBery ID when i open BlackBerry App World

when i just upgrade BB app world version, i'm asked to upgrade new BB ID. when i click update it says "The software upgrade was interrupted. Please try again" i click retry, but it always shows like that. and when i close, there's a notification "[!] BlackBerry ID installation failed. Please try again later (80002)"

please help me to solve it.

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: i can't upgrade BlackBery ID when i open BlackBerry App World

Hey nanda_octa,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I would suggest re-installing BlackBerry World by going to www.blackberry.com/appworld/download and then restart the BlackBerry Torch 9810 smartphone and connect via Wi-Fi and then try to access BlackBerry World.


Let me know if you have any more questions.





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!