07-02-2013 10:08 AM
when i just upgrade BB app world version 126.96.36.199.2, i'm asked to upgrade new BB ID. when i click update it says "The software upgrade was interrupted. Please try again" i click retry, but it always shows like that. and when i close, there's a notification "[!] BlackBerry ID installation failed. Please try again later (80002)"
please help me to solve it.
07-09-2013 03:47 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest re-installing BlackBerry World by going to www.blackberry.com/appworld/download and then restart the BlackBerry Torch 9810 smartphone and connect via Wi-Fi and then try to access BlackBerry World.
Let me know if you have any more questions.
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