Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-17-2012
My Device: tour 9630
My Carrier: excelcomindo

i can't use my bb tour

my bb tour was hang...

i try to fix with the software but didn't work...

how can i fix the problem?

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: i can't use my bb tour

Have you tried a battery pull already?


you can try safe mode too:

When you get a chance, do a battery pull.  When the red light goes away on the front of the phone, hold down the back
button the entire time while the phone is booting up.  When the boot is complete, the phone will enter safe mode.   Did you install something recently?  if so, remove it and do another battery pull.



If this didn't work, then try to reload the software using the steps at


Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
New Contributor
Posts: 4
Registered: ‎10-09-2012
My Device: blackberry 9630 tour
My Carrier: mexico

Re: i can't use my bb tour

i have same problem but mine is booting is not complete its stuck and not complete anymore please help me please....