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Contributor
Posts: 12
Registered: ‎03-08-2011
My Device: Not Specified

i cannot delete 3 email messages from my device inbox

i cannot delete 3 email messages from my device inbox

Hall of Famer III
Posts: 58,150
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: i cannot delete 3 email messages from my device inbox

Hello,

Can you perhaps describe exactly the steps you take to try and exactly the results you experience?

Thanks!

Occam's Razor nearly always applies when troubleshooting technology issues!

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Contributor
Posts: 12
Registered: ‎03-08-2011
My Device: Not Specified

Re: i cannot delete 3 email messages from my device inbox

message>delete>on mailbox or handheld=nothing happens, the 3 messages stay on the device.

i have deleted them fm my desktop mailbox,but still same results. 

Forums Veteran I
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900
My Carrier: AT&T

Re: i cannot delete 3 email messages from my device inbox

Pull your battery out for a couple minutes.  Should be gone when your device reboots.  Smiley Happy

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Contributor
Posts: 12
Registered: ‎03-08-2011
My Device: Not Specified

Re: i cannot delete 3 email messages from my device inbox

have done it twice, but the 3 messages still there. undeletable , thanks anyway for the help

Forums Veteran I
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900
My Carrier: AT&T

Re: i cannot delete 3 email messages from my device inbox

Okay, try this:

 

Open a Messages folder, press the BB menu button and select View Folders.  This will bring up a list of all available folders on the device where these messages might be hiding.  Have a look and see if you can find them there!

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*** If I've been helpful please consider clicking the LIKE BUTTON beneath my post.
*** Please remember to mark your thread as "Resolved" by clicking on OPTIONS to the right of the post and selecting "Accepted Solution."
Contributor
Posts: 12
Registered: ‎03-08-2011
My Device: Not Specified

Re: i cannot delete 3 email messages from my device inbox

they aren't there either, they just stay on the main window. ive tried to delete them fm the desktop, and also cannot, i get an "errror' message 

thanks the advices

New Contributor
Posts: 3
Registered: ‎02-03-2011
My Device: Torch
My Carrier: Vodafone

Re: i cannot delete 3 email messages from my device inbox

I have the same problem.  I have done all the things that appear in the previos post. I did not work.

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New Contributor
Posts: 3
Registered: ‎07-11-2011
My Device: tourch
My Carrier: AT&T

Re: i cannot delete 3 email messages from my device inbox

Ib am havinhg the same problem on the 9800m I jave 7 gmail messages that cannot be deleted even after deleting the gmail account, leaving the battery out overnight. Nothing seems to work. Help!