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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎08-16-2012
My Device: 9800 torch
My Carrier: T mobile

i cant access my service provider internet

i bought a new unlocked blackberry torch 9800 from ebay yesterday and i inserted my sim card but i could not access the internet. i called my service provider to help me. After all instructions such as going to advanced setting to set up everything, it still did not connect. I put my sim to my former blackberry curve and i could access the internet. Please what should i do as i dont want to return this cute phone to the seller.

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Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i cant access my service provider internet

Call Tmobile and make sure they have your new PIN and IMEI of the new device in their system and provision your account correctly with the BIS data plan for this new device.

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