05-19-2013 03:43 PM
This morning I noticed that my email on bb not working, I couldn access to mail server in setup option. After upadets still not working and worse it wants from me enterprise activation email and password which i dont have. What i can do to get back my emails.
05-20-2013 03:05 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support...given that all you see is "Enterprise" (you also should see "Internet" or "Personal" on that screen), I suspect that something has gone wrong with your data plan, and only your carrier can resolve that.