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Posts: 94,236
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i cant chat with bb 10 users on my bb 9720 bbm

Check again.

 

 

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Posts: 26
Registered: ‎09-10-2013
My Device: blackberry 9720
My Carrier: mtn nigeria

Re: i cant chat with bb 10 users on my bb 9720 bbm

Tried twice ....the Bbm app is not reflecting
Posts: 94,236
Likes: 24,333
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i cant chat with bb 10 users on my bb 9720 bbm

Are you on WiFi at this point or not?

 

ALso, I have sent you an email address, please send me a screen shot of your BBM screen with the red Xs of our conversation.

 

And can you send me a screen shot of your AppWorld > MyWorld listing with BBM showing ?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
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Posts: 94,236
Likes: 24,333
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i cant chat with bb 10 users on my bb 9720 bbm


JSanders wrote:

Are you on WiFi at this point or not?

 


that?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Contributor
Posts: 26
Registered: ‎09-10-2013
My Device: blackberry 9720
My Carrier: mtn nigeria

Re: i cant chat with bb 10 users on my bb 9720 bbm

Tried wifi already, still the same issue
Posts: 94,236
Likes: 24,333
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i cant chat with bb 10 users on my bb 9720 bbm

Well, I asking if you were on WiFi.

 

If so, turn off the WiFi connection, and try only over the mobile network.

 

If not working, keep WiFi off, and then reboot (powered on, battery pull, etc)

On start up, leave WiFi off and try BBM again over the mobile network only.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 26
Registered: ‎09-10-2013
My Device: blackberry 9720
My Carrier: mtn nigeria

Re: i cant chat with bb 10 users on my bb 9720 bbm

Done that still no progress
Posts: 94,236
Likes: 24,333
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i cant chat with bb 10 users on my bb 9720 bbm

Fixed now?

 

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 26
Registered: ‎09-10-2013
My Device: blackberry 9720
My Carrier: mtn nigeria

Re: i cant chat with bb 10 users on my bb 9720 bbm

yes...thank you!

Posts: 94,236
Likes: 24,333
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i cant chat with bb 10 users on my bb 9720 bbm


jackbar125 wrote:

There's more stuff I can't figure out, but these are the two issues I'm bugged over...any help would be appreciated

 


Specifically, what two issues?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code