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Contributor
Posts: 26
Registered: ‎09-10-2013
My Device: blackberry 9720
My Carrier: mtn nigeria

i cant chat with bb 10 users on my bb 9720 bbm

i  cant chat with bb 10 users on my bb 9720 bbm. when i add them up, i can see their messages but they cant see mine. it will just show the X sign. what do i do to reverse this please?

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i cant chat with bb 10 users on my bb 9720 bbm

At the top of your device, next to the signal bars, do you have the BlackBerry logo seen?

 

At your Options > BlackBerryID, are your credentials entered?



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Contributor
Posts: 26
Registered: ‎09-10-2013
My Device: blackberry 9720
My Carrier: mtn nigeria

Re: i cant chat with bb 10 users on my bb 9720 bbm

yes the blackberry logo is showing and also my blackberry id info has been inserted correctly but still having the same issue.

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i cant chat with bb 10 users on my bb 9720 bbm

I am going to send you a Private Message in this forum. Please read it.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 26
Registered: ‎09-10-2013
My Device: blackberry 9720
My Carrier: mtn nigeria

Re: i cant chat with bb 10 users on my bb 9720 bbm

i can receive but cannot reply that is the challenge

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i cant chat with bb 10 users on my bb 9720 bbm

I've sent you a BBM message now. It is showing D-delivered, but not read yet.

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 26
Registered: ‎09-10-2013
My Device: blackberry 9720
My Carrier: mtn nigeria

Re: i cant chat with bb 10 users on my bb 9720 bbm

i just replied but it is showing the X sign again. Smiley Sad

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i cant chat with bb 10 users on my bb 9720 bbm

-- From Options > Device > Application Management, delete BlackBerry Messenger,
-- Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
-- Then, after reboot, using the BlackBerry browser, go to www.blackberry.com/bbm and reinstall BBM.
-- Try the setup again.

Let me know when you have done this.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 26
Registered: ‎09-10-2013
My Device: blackberry 9720
My Carrier: mtn nigeria

Re: i cant chat with bb 10 users on my bb 9720 bbm

following your steps, having difficult deleting bbm from my phone. there is no delete option.

Contributor
Posts: 26
Registered: ‎09-10-2013
My Device: blackberry 9720
My Carrier: mtn nigeria

Re: i cant chat with bb 10 users on my bb 9720 bbm

the bbm app was already installed on  the phone when i got it, is that why i cant delete it?