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New Member
Posts: 1
Registered: ‎09-12-2009
My Device: Not Specified

i downloaded the "color ID" app and it has been stuck on...

i downloaded the "color ID" app and it has been stuck on "installing" for almost a whole day. what can i do?
Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: i downloaded the "color ID" app and it has been stuck on...

HI there!

There have been some issues with the AppWorld services lately...most are reported to be cleared up. Please try again. Also, please try removing and re-installing AppWorld...some have reported that to be helpful. In addition...RIM has released AppWorld version 1.1.0.15...it is highly recommended to be on that version.

Also please try a hard reset: With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

In addition, you can try this sequence:

1) Remove AppWorld from your BB (Homescreen > Options > Advanced Options > Applications) -- if it requests that you reboot the BB, do so.

2) Do a Batt-Pull reboot as described above.

3) Get a new link and install a fresh copy of AppWorld

  • Again, if it requests to reboot, do so.

4) Do another Batt-Pull reboot

5) See if it now works.

If none of that works, then please return to these forums
(http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎09-17-2009
My Device: Not Specified

Re: i downloaded the "color ID" app and it has been stuck on...

You probably need to reset your BlackBerry App World cache. Here's the steps you can try out:

 

  • Open BlackBerry App World Application
  • Navigate to My World
  • Hold down the ALT key and press the following keys in sequence R S T to clear the cache - all pending downloads will be cleared
  • If you are using a Storm - pull up the keyboard - hold down the num lock button (looks like "!?123") button so it locks and press the following sequence 3 4 (