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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎09-16-2010
My Device: 9800

i got a problem with my touch screen... plz help me

i just bought the 9800 

before i had it i had the 9000 

i did a backup on the blackberry desktop of the device and when i got the 9800 i did restor

after i did restor the touch screen most of the time not working and if its working when i touch it its opening things i didnt press on

what can i do?

plz help me i just bought it ... 


Posts: 884
Registered: ‎07-26-2010
My Device: 9900
My Carrier: rogers

Re: i got a problem with my touch screen... plz help me

I suggest backing up your device, then preforming a wipe.


To do this just type: Security Wipe on your Torch. Then follow the prompts.


Once the wipe is done, allow the device to come back up and then test. If the touch screen is responsive again, do another restore. If the touch screen stops responding again its going to be something with the data you are transfering to the device.


I would suggest then at that point try a selective restore, to do this see the link below:




The items I suggest restoring would be: Address Book, Calendar, Memos, Tasks, Messages, SMS, Content Store. If there are any others you really need select them too.


Hope this helps.


Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: i got a problem with my touch screen... plz help me

you need to use device switch wizard and not restore.


I would also add in one ap at a time to see if they are compatable as well.


Might have to wipe the device and start over again.


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